Thank you for getting in touch with us. We value your feedback and takes complaints seriously.
We are committed to dealing with complaints effectively, respectfully, in a proportionate and timely manner.
We aim to handle all complaints as follows:
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Acknowledge receipt within 5 working days.
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Provide an initial response within 10 working days.
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Provide a decision on outcome within 28 working days.
One of our colleagues will get back to you as soon as possible.
Contact us
If you would like to find out more about our services, how you can support us, or for any other general enquiries, please head to our contact us page below to get in touch.
Complaints
For all the information about our complaints process, please click below.
About us
We’ve been changing childhoods and changing lives for over 150 years, and we’ll be here for as long as we’re needed. Find out more about what we do below.