Information about specific support services and agencies in each Northern Ireland Council Area.
Antrim and Newtownabbey
Antrim and Newtownabbey Bourgh Council
Address: Antrim Civic Centre, 50 Stiles Way, Antrim, BT41 2UB
Tel: 0300 123 4568
Opening times: Monday to Friday: 8:30am – 5:00pm
Mossley Mill, Newtownabbey, BT36 5QA
Tel: 0300 123 4568
Opening times: Monday to Friday: 8:30am – 5:00pm
Useful numbers within the Bourgh
https://antrimandnewtownabbey.gov.uk/council/non-council-services-(1)/
Community advice Antrim and Newtownabbey (CAAN)
Address: Dunanney Centre, Rathmullan Drive, Newtownabbey, BT37 9DQ
Tel: 028 9590 6505
Email: [email protected]
Opening times: Monday to Friday: 9am – 4pm (Tuesday to 7pm)
Farranshane House, 1 Ballygore Road, Antrim, BT41 2RN
Opening times: Monday – Friday 9am – 4pm (Tuesday to 7pm)
Domestic Abuse Support Work
Women’s Aid ABCLN
Support across Antrim, Ballymena, Carrickfergus, Larne and Newtownabbey
Tel: 028 25 632136
Email: [email protected]
Website: https://womens-aid.org.uk//
Male Domestic Abuse Counselling Service
Tel: 028 9424 1929
Email: [email protected]
Website: https://mapni.co.uk/
Welcome Churches
Website: https://welcomechurches.org
Armagh Banbridge Craigavon
Migrant Support Portadown-Armagh-Banbridge- Craigavon
Support services for all migrants, including language learning, EU Settlement Scheme, advice and access to different benefits, GP registration, Pension, Housing, Tax Refund, Child Benefit
Face-to-face consultations can be booked by phoning 028 3898 8610
Email: [email protected]
Website: https://www.abcmigrant.co.uk/
People 1st – MIGRANT ACCESS PROGRAMME
English Classes, CV writing, completing application forms, improving your job interview skills and techniques, job searching, mock interview preparation, employment support
Tel: 028 9066 9669
Email: [email protected]
Website: https://people-1st.co.uk/programmes/migrant-access-programme/
People can also be referred by local Job & Benefits office
Job Centre Armagh
Benefits, financial support or employment
To book an appointment at your local Jobs & Benefits office:
Tel: 0300 200 7822
Email: [email protected]
Website: https://www.nidirect.gov.uk/contacts/armagh-jobs-benefits-office
Job Centre Portadown
Benefits, financial support or employment
To book an appointment at your local Jobs & Benefits office:
Tel: 0300 200 7822
Email: [email protected]
Website: https://www.nidirect.gov.uk/contacts/portadown-jobs-benefits-office
Craigavon Area Foodbank (Craigavon, Portadown and Lurgan)
Emergency food and advice
Tel: 03330507702
Email: [email protected]
Website: https://www.trusselltrust.org/get-help/find-a-foodbank/craigavonarea/
Community advice Armagh Banbridge Craigavon
Benefit Checks & Advice, Debt & Money Advice, Housing, Employment, Business Debt, Consumer Issues, Health & Community Care, Relationships, EU Settlement Scheme, Immigration, Tribunal Representation, Education, Tax Credits & HMRC Matters, Macmillan Benefits Service
Appointments available in:
- Portadown Health Centre, Portadown, BT62 3BU
- The Annex, Lurgan Town Hall, Lurgan, BT66 8DY
- Banbridge Town Hall, Banbridge, BT32 3DA
- McCrums Court, Armagh, BT61 7RS
Tel: 0330 135 9733
Reception: (Option 1) Monday to Friday: 9am - 1pm and 2pm- 4pm
Advice Line: (Option 2) Monday to Friday: 9:30 - 1pm
Email: [email protected]
Outreach services (by appointment only)
Dromore - Via Wings Fridays 10am - 1pm
Rathfriland - Community Centre Fridays 2pm - 4pm
Keady - T-Mac Centre Thursdays 9am - 1pm
Community Advice Armagh Banbridge Craigavon | Benefits Advice Northern Ireland (adviceabc.co.uk)
Northern Ireland Housing Executive Armagh
Housing advice and emergency accommodation
Address: 48 Dobbin Street Armagh, BT61 7QQ
Tel: 03448 920900
Email: [email protected]
Website: https://www.nihe.gov.uk/my-housing-executive
Northern Ireland Housing Executive Portadown
Housing advice and emergency accommodation
Address: 56 Bridge street, Banbridge, BT32 3JU
Tel: 03448 920900
Email: [email protected]
Please Note: The Banbridge Office is operating on an appointment based opening arrangement.
Website: https://www.nihe.gov.uk/my-housing-executive
Educational Authority - Intercultural Education Service
Education support
Tel: 028 9448 2210
Email: [email protected]
Blossom Sure Start Portadown
Support to pregnant women and families who have a preschool child or children (0-4 years)
Tel: 028 38 337 455
Email: [email protected]
Website: https://www.blossomsurestart.com/
Sure Start Banbridge
Early education, health and family support services to families with children under 4 years
Tel: 028 406 22475
Email: [email protected]
Website: https://starsurestart.com/about-us/
Arke Sure Start Armagh
Support to families from the ante-natal stage to when your youngest child turns 4
Tel: 028 3751 8569
Email: [email protected]
Website: https://www.arkesurestart.com/
Law Centre NI
Immigration advice
Advice line Tel: 028 9024 4401
Website: https://www.lawcentreni.org
Make The Call
Benefits advice
Freephone (network charges may apply) 0800 232 1271
Email [email protected]
Website: https://www.nidirect.gov.uk/contacts/make-call-service
Belfast
YMCA Lisburn
Advice Clinic
Tel: 07483122839 – appointment only
Arabic interpreter works Monday and Saturday only
Make the Call
Benefits Advice –
Help with completing benefit forms
Freephone: 0800 232 1271
Email: [email protected]
Text ADVICE to 079 8440 5248
Website: https://www.nidirect.gov.uk/contacts/make-call-service
BURC (Belfast Unemployment Resource Centre)
Welfare and Benefits
Address: 4-6 Donegall Street, Belfast, BT1 2FN
Tel: 028 90961111
Email: [email protected]
Website: https://www.burc.org/welfare-advice/
STEM/NIACRO
Supports people whose tenancy may be at risk due to harassment and intimidation due to their ethnicity.
Address: Amelia House, 4 Amelia Street, Belfast, BT2 7GS
Tel: 028 9032 0157
Website: https://www.niacro.co.uk/stem
NIHE – Belfast Area
Housing
North Belfast Office/South and East Belfast/West Belfast
Address: 1- 11 May Street, Belfast, BT1 4NA
Tel: 03448920900
Email: [email protected], [email protected], [email protected]
West Belfast office (The Dairy Office)
Address: Dairy Farm, Stewartstown Road, Belfast, BT17 OSB.
Email: [email protected]
West Belfast Area (Shankill Office)
Address: Shankill Wellbeing Centre, Belfast, BT13 1PD
Email: [email protected]
Migrant Centre NI
Advice
Address: Ballynafeigh Community Development Association, 283 Ormeau Road, Belfast, BT7 3GG
General enquires tel: 0330 088 0464
Email: [email protected]
Website: http://migrantcentreni.org/
ASCONI (African and Caribbean Support Organisation)
Immigration Clinic – open to anyone living in NI
Address: 1st Floor, Lower Crescent, Belfast BT7 1NR
Every Wednesday 11am to 1pm. No appointment necessary. 1st come basis.
Tel: 028 9043 40 90
Email: [email protected]
Website: https://www.acsoni.org/
Red Cross – Refugee Support Service NI
Advice/ Family Reunification (query )/ Family tracing
Address: 1st Floor Botanic House, 1-5 Botanic Avenue, Belfast BT7 1JG
Monday to Friday – appointment only
Tel: 028 9032 3055/07843344601
WhatsApp (Monday to Friday 10am – 4pm)
Email: [email protected]
Law Centre NI
Immigration Advice
Tel: 028 9024 4401
Opening times: Monday to Friday 9.30am – 1pm)
Website: https://www.lawcentreni.org
EA – Education Authority
Education support, Free School Meals
Uniform Grant, Bus pass and School applications
Address: 40 Academy Street, Belfast
BT1 2NQ, United Kingdom
Tel: 028 9056 4000
Email: [email protected]Website: https://www.eani.org.uk/
Belfast Jobs & Benefits offices
Benefits
Various locations
Tel: 0300 200 7822
Websites:
Causeway Coast and Glens
Causeway Coast & Glens Borough Council
Address: Cloonavin, 66 Portstewart Road, Coleraine, BT52 1EY
Tel: 028 7034 7034
Email: [email protected]
Causeway coast and glens borough council information for newcomers!
Website: https://www.causewaycoastandglens.gov.uk/live/information_for_newcomers
Community Advice Causeway
Address: 2nd Floor, CRUN Building, 1-5 Brook St, Coleraine BT52 1PW
Opening times: Monday to Friday 9:30am – 4pm (Thursday to 7pm)
Tel: 028 7034 4817
Email: [email protected]
Ballymoney Community Resource Centre
Address: Unit 22 & 23, Acorn Business Park, 2 Riada Avenue Ballymoney, Antrim BT53 7LH
Tel: 028 2766 5068
Email: [email protected]
Welcome Churches
Website: https://welcomechurches.org/
Derry Strabane
Derry & Strabane Council Area
Website for Welcome Pack ‘New Residence Guide’ 10 languages available including Arabic.
Website: https://www.derrystrabane.com/
New-Resident-Guide-July23.pdf (derrystrabane.com) (English)
North West Islamic Association
A voluntary/community organisation established in 2012. Its beneficiaries are mainly members of the Muslim community residing in the North West region of Northern Ireland. The charity provides information, practical support and activities for the Islamic community in Northwest. Address: Hyde Business Park, 3, Pennyburn Industrial Estate, Londonderry BT48 0LU
Email: [email protected]
Migrant Centre NI
Works to protect the rights of migrant workers in NI. Financial health and wellbeing project providing support with welfare benefits, race hate crime advocacy service supporting victims of race hate crime, immigration advice for EU Settlement Scheme as well as migration justice project which engages in advocacy, lobbying, and policy work to advocate for migrant rights and for a more just immigration system.
Address: The Old Church, Clarendon Street, Londonderry/Derry, BT48 7ES
Website: https://migrantcentreni.org
North West Migrants Forum
NWMF provides a comprehensive list of services, which includes the following: interpreters, Conversational English classes, expert immigration advice, befriending opportunities through our Social Cafe Initiative, Housing advice/ advocacy, welfare advice and signposting, youth and family friendly programmes, Education and training services, and social activities (music, dancing, cooking, visits etc.).
Address: 10 Fountain Street, Londonderry BT48 6QX
Tel: 02871362184, 07912 29577, 07476 136168
Email: [email protected]
Women’s Centre, Derry Women’s Centre Derry
is a safe and welcoming space for women and children, offering a range of programmes including: • Multicultural Programme - make friends, gain important information and improve your English. • Children’s advocacy support for newcomer children - including after school club • Mum and baby programmes and parenting support • Supporting women to gain qualifications, gain skills and support into employment. • Perinatal advocacy support • Onsite creche for children 8 weeks to 4 years old to enable women with young children to attend programmes.
Address: 5 Guildhall Street, Derry/Londonderry BT48 6BB
Contact: Catherine Barr
Telephone: 028 7126 7672
Email: [email protected]
Advice NI
This free service offers free, independent, high quality advice on issues from benefits and debt to housing and employment.
Tel: 0800 915 4604
Email: [email protected]
Make the call
This service provides an individual benefit, service and support check (interpreters available)
Tel: 0800 232 1271
Housing Rights
This service provides professional housing and debt advice.
Tel: 028 9024 5640
Lisburn and Castlereagh
YMCA Lisburn
Advice Clinic
Tel: 07483122839 (Appointment only) - Arabic speaking support worker Hafi works only Monday and Saturday.
NIHE Housing Executive Lisburn
Housing advice and emergency accommodation
Address: 29 Antrim Street, Lisburn, BT281AU
Telephone: 03448 920900
Email: [email protected]
Website: https://www.nihe.gov.uk/my-housing-executive
Emergency out-of-hours service after 5pm, at the weekend and on bank holidays, for those who have nowhere safe to stay and require emergency accommodation.
Shelter NI
Drop-in clinic for Refugees and Asylum-seekers residing in Lisburn & Castlereagh area
Address: Lisburn Bridge Community Centre (Hamilton room)
Opening Hours: Every Tuesday from 11am-2pm
Tel: 028 9024 7752
Email: [email protected]
Website: https://www.shelterni.org/
People 1st – MIGRANT ACCESS PROGRAMME
- English Classes
- CV writing
- completing application forms
- improving your job interview skills and techniques
- job searching
- mock interview
- employment support
Tel: 028 9066 9669
Email: [email protected]
Website: https://people-1st.co.uk/programmes/migrant-access-programme/
People can also be referred by local Job & Benefits office
Lisburn Sure Start
Antenatal and postnatal programmes,
Breastfeeding and infant nutrition support, Play development programmes, Speech and language support, Parenting programmes,
Home visiting, Physical activity and healthy eating programmes
Tel: 02892 672 292 (Office)
Website: https://www.lisburnsurestart.org/home/ , https://www.lisburnsurestart.org/parents/register-with-us/
Educational Authority - Intercultural Education Service
Educational support
IES Help Desk:
Tel: 028 9448 2210
Email [email protected]
Lisburn Job Centre
Benefits, financial support or employment
Book an appointment at your local Jobs & Benefits office:
Tel: 0300 200 7822
Email: [email protected]
Website: https://www.nidirect.gov.uk/contacts/lisburn-jobs-benefits-office
Community Advice Lisburn & Castlereagh
Benefits and Housing Advice, Employment, Access to Food Banks, Access to help with fuel, Immigration advice, debt advice, family issues
Tel: 02892662251
Email: [email protected]
Website: https://calcni.com/
Lisburn Foodbank
Emergency food and advice (advocacy, budgeting, debt advice, housing support)
Address: 1-3 Graham Gardens, Lisburn, BT281XE
Opening hours: Mon 11-13, Tue 11-13, Thu 11-13, Fri 11-13
Website: https://www.trusselltrust.org/get-help/find-a-foodbank/lisburn/
Law Centre NI
Immigration advice
Advice line 028 9024 4401
Website: https://www.lawcentreni.org
Make The Call
Benefits advice
Freephone (network charges may apply) 0800 232 1271
Email: [email protected]
Website: https://www.nidirect.gov.uk/contacts/make-call-service
Mid and East Antrim
Ballymena Inter Ethnic Forum
Aim to help Ethnic minorities within the Mid and East Antrim borough council area.
Tel: 028 2564 8822
Address: 20 William Street, Ballymena, County Antrim, BT43 6AW
Mid and East Antrim Community Advice services
One stop shop to meet the needs of the community.
Address: 4 Wellington Court, Ballymena, County Antrim, BT43 6EQ
Other locations: 11 Antrim street, Carrickfergus, BT38 7DG
2 Station Rd, The Market Yard, Larne, BT40 3AA
Tel: 028 9600 1333
Mid Ulster District Council
Step
Local Advice Centres in Mid-Ulster (interpreters available)
Dungannon Advice Centre
Address: The Junction, 12 Beechvalley Way, Dungannon, Co. Tyrone, Northern Ireland, BT70 1BS
Tel: 02887 750211
Magherafelt Advice Centre
Address: 13 Queen Street, Magherafelt, Northern Ireland BT45 6AA
Tel: 02879 633079
Cookstown Advice Centre
Address: 14 Union Street, Cookstown, Tyrone, Northern Ireland, BT80 8NN
Tel: 02886 761875
First Steps – Women’s Centre
Advice, counselling, training programmes for women of all nationalities.
Adress: 21a William Street, Dungannon, Co Tyrone, BT70 1DX
Tel: 02887727648
Email: [email protected]
Mid Ulster Advice Services (MIDAS)
Local advice service delivered across Mid Ulster to those in need. It is free, confidential, independent, and provided by qualified, experienced and empathetic advisors.
Dungannon: 028 8775 0211
Cookstown: 028 8676 1875
Magherafelt: 028 7963 3079
Advice NI
This free service offers free, independent, high quality advice on issues from benefits and debt to housing and employment.
Tel: 0800 915 4604
Email: [email protected]
Make the call
This service provides an individual benefit, service and support check (interpreters available)
Tel: 0800 232 1271
Housing Rights
This service provides professional housing and debt advice.
028 9024 5640
Mid Ulster Volunteer Centre
Mid Ulster Volunteer Centre is based in Magherafelt and Cookstown. We seek to encourage social inclusion by working with the community to help further personal development through volunteering and/or training.
Email: [email protected]
Website: http://www.midulstervolunteercentre.org
Magherafelt: 20 Queen Street, Magherafelt, BT45 6AB
Tel: 028 7930 1862
Cookstown: 2b Coagh Cresent, Cookstown, BT80 8NH
Tel: 028 8676 1122
Leisure Centres, Gyms and Swimming Pools
Cookstown: Church St, Cookstown BT80 8HT
Tel: 028 8676 3853
Dungannon : Circular Rd, Dungannon BT71 6BH
Tel: 028 8772 0370
Magherafelt (Greenvale): 19a Market St, Magherafelt BT45 6EE
Tel: 028 7963 2796
Newry Mourne and Down
NI Hyatt
Telephone/online Advice/signposting
Send a WhatsApp on Monday,
Appointments are available on Wednesday and Saturday.
Website: NI Hyatt | NI Hyatt
Make the Call
Benefits Advice –
Help with completing benefit forms
Tel: FREE - 0800 232 1271
Text ADVICE to 079 8440 5248
Email: [email protected]
Website: Make the Call Service | nidirect
NIHE – Northern Irelad Housing Executive
Housing
Location: Downpatrick Office
Address: 2nd Floor, Downshire Civic Centre, Downshire Estate, Ardglass, Downpatrick, Co Down, BT30 6RA
Tel: 03448 920900
Email: [email protected]
Location: Newry Office
Address: 35/45 Boat Street, Newry, Co Down, BT34 2DB
Tel: 03448 920900
Email: [email protected]
Website: The Housing Executive - Welcome to the Northern Ireland Housing Executive website (nihe.gov.uk)
Jobs and Benefits Office
Benefits
Address Downpatrick Office,: Rathkeltair House, Market Street, Downpatrick, BT30 6LZ
Tel: 0300 200 7822
Email: [email protected]
Address Newcastle Office: 31 Valentia Place
Newcastle, Co Down, Northern Ireland
BT33 0EJ
Tel: 0300 200 7822
Email: [email protected]
Address Newry Office: 31 Valentia Place, Newcastle, Co Down, Northern Ireland,
BT33 0EJ
Tel: 0300 200 7822
Email: [email protected]
Migrant Centre NI
Phone Line Help and Advice/ financial advice and advice for those experiencing racism.
No office in this council area.
Tel: 0330 088 0464
Email: [email protected]
Website: Home - Migrant Centre NI
Welcome Churches
Guidance, advice and connecting with the local community, English.
Email: [email protected]
Website: Find Your Welcome
Sure Start
Support for children aged 0-4 years old and their parents.
Promoting development of children through play.
Support for parents – befriending, parenting information.
Information on healthcare.
Newry- 2 Warrenpoint Rd, Newry BT34 2PF
Tele: 028 3083 3780
Email: [email protected]
Contact DOWN SureStart - DOWN SureStart - Various locations
Down office, 5-7 Mount Crescent, Downpatrick, BT30 6AF
Tel: 028 44613 630
Email: [email protected]
Omagh and Fermanagh
Omagh Ethnic communities support group
Give advice on benefits, support for Racial harassment, help with health-related issues, provide training and employment advice and offer immigration advice.
Address: Community House, 2 Drumragh Avenue, Omagh, County Tyrone, BT78 1 DP
Tel: 028 8224 9750
Email: [email protected]
Community Advice Fermanagh
Offer face to face appointments to help fill in application forms.
Address: Fermanagh House, Broadmeadow Place, Enniskillen, County Fermanagh, BT74 7HR
Tel: 028 6632 4334
Email: [email protected]
Omagh Independent Advice Services for Fermanagh and Omagh council areas
Help with social security matters and entitlement to disability benefits including completion of benefit application forms, Tax credits, employment advice, debt advice and help with housing issues.
Tel: 028 8224 3252
TEXT: 078 8900 2207
Email: [email protected]
Erano Fermanagh and Omagh Refugee Support
Drop-in clinic from 9.30am to 1.30 pm every Monday. Provides practical support for refugees.
Address: Fermanagh House, Broadmeadow Place, Enniskillen, County Fermanagh, BT74 7HR
Tel: 07783706598